NHA Residents Information 

MAINTENANCE WORK ORDERS

For all routine maintenance requests, please contact the Maintenance Department at:

617-591-1095

Requests will be addressed during regular business hours.

AFTER-HOURS MAINTENANCE

After 3:00 PM, on weekends, and on holidays, maintenance staff will respond to emergency calls only.

Below is the Housing Authority’s definition of a maintenance emergency the one’s highlighted in RED are of the utmost importance.

MAINTENANCE EMERGENCIES

Maintenance emergencies include, but are not limited to:

      Roof leaks

            Major water leaks

Electrical hazards or power failure

Fire or fire alarm/panel issues

Refrigerator not working (if repair will take more than 24 hours)

Plumbing or heating emergencies

Major leaks from toilets, kitchen sinks, or bathroom sinks

Severe clogs in toilets, sinks, or bathtubs

Toilet not flushing

Broken windows

Door lock failure (example: mechanical issue preventing the door from locking)

Gas leak or suspected gas danger

No heat during cold weather months

No hot water if outage will exceed 24 hours

Emergency beacon or amber light activation

Dangerous ice conditions on walkways or roadways

LOCKOUT POLICY

Residents who require assistance with a lockout after normal business hours will be charged a $30.00 service fee.

PUBLIC SAFETY EMERGENCIES

For fire, medical, police emergencies, or well-being checks, please call 911 immediately.

https://www.seniorhousingnet.com/advice-and-planning. 

For information website for Seniors