Our Team

Our staff is committed to providing you with competent, compassionate and reliable service.

Andrea Downey, MPHA

Executive Director

Public Access Officer

email: andrea@nortonhousing.org 

508-285-3929  Ext. 6  fax 508-285-5073


Andrea was appointed Executive Director in May 2012 and has become very beneficial to the NORTON HOUSING AUTHORITY community. Andrea is an inspiring leader, who encourages individual growth, is very approachable and recognizes the value of her experienced staff and their different personalities and areas of expertise. 


Andrea has worked in Public Housing for more than ten years and brings with her a wealth of knowledge, experience and community contacts. In the time she has been here, Andrea has reorganized the Office staff to better serve the population and has set forth new practices, policies and procedures to benefit the Norton Public Housing community


Since becoming the Executive Director, Andrea has increased the sense of community within our Public Housing population, by supporting a full schedule of resident activities and  encouraging resident participation. She has revitalized the building exteriors, the grounds and the community room where residents enjoy gathering.  Andrea applied for and has received a grant from CDBG-DR for significant improvements to the Woodland Meadow sites drainage, roadways and connection to Town sewerage.  This project will be underway in 2016.




Lori Castro

Housing Coordinator

Administrative &Senior/Disabled Coordinator 2020

email: lori@nortonhousing.org

508-285-3929 Ext. 5   fax 508-285-5073


Lori originally started at NHA as a Temporary Resident Services Coordinator. After one year, she is stepping into the position of Housing Coordinator. Lori is compassionate and has a pleasant demeanor; her smile rarely disappears. In the late 1990's, she worked for the Natick Housing Authority directly under the Executive Director. She has a Bachelor of Arts Degree in Psychology and has worked with young adults with mental health challenges in a group home, where she counselled and assisted clients. Lori is also a certified Hospice volunteer.


Lori brings a core of experience that will be beneficial to this community for many years to come.


Missie Saulsby

Resident Services Coordinator

Maintenace & Family Coordinator 2020

email: missie@nortonhousing.org

508-285-3929  Ext. 4 fax 508-285-5073


We are happy to have Missie as our Resident Services Coordinator. She has years of experience working with people in many different settings. She has a wonderful personality. She is very approachable and in tune with many local services available in our community. 



Rich Sullivan

Maintenance Staff

email: rich@nortonhousing.org

508-285-3929 Ext. 3  Fax: 508-285-5073




Thomas Farrar

Mainteneance Staff

email: thomas@nortonhousing.org

508-285-3929 Ext. 3 Fax: 508-285-5073



We can't forget to mention our cracker-jack maintenance staff, RICH and MATT both of which have been dedicated to maintaining the buildings and properties of NORTON HOUSING AUTHORITY.  

We are proud of our maintenance department and how they respond quickly and eagerly to all Work Orders that are called in and get the job done right. Thanks guys! 



CHAMP APPLICATION (Main Housing Application)
A1_ CHAMP Application Form.pdf
Adobe Acrobat document [371.5 KB]
Supplemental Application Income and History Form
CHAMP Supplemental Application_06-22-18_[...]
Microsoft Word document [56.4 KB]
Head of Household Contact Info- Change of Address
Application Update Change Form - Head of[...]
Microsoft Word document [39.0 KB]
Add or Change of Housing Selections
Application Update Change Form - Housing[...]
Microsoft Word document [95.8 KB]
Update/ Change of Housing Situation, Employment, Veteran Status
Application Update Change Form - Housing[...]
Microsoft Word document [39.9 KB]
Update/ Change Household Makeup & Income
Application Update Change Form - Househo[...]
Microsoft Word document [41.5 KB]
Checklist of Required Verification Documents for Housing Situation Priority Status
Microsoft Word document [14.3 KB]
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