NHA Residents Information 

ALL MAINTENANCE WORK ORDERS

PLEASE CALL 617-591-1095

AFTER HOURS (WEEKENDS/HOLIDAYS OR AFTER 3 PM) MAINTENANCE WILL ONLY RESPOND TO EMERGENCY CALLS!

See below our definition of an emergency maintenance problem 

- MAINTENANCE EMERGENCIES-

• Roof Leak
• Water Leak
• Electrical Hazard or Power Failure
• Fire
• Fire Alarm/Panel
• Refrigerator not working-if it will be more than 24 hrs.
• Plumbing or Heating Emergency
• Toliet, kitchen, or bathroom sink with a major leak
• Toliet, kitchen or bathroom sink/tub with a clog
• Toliet not flushing
• Window broken
• Door lock (  examples ; Mechanical issue, won't lock)
• Gas Leak or Gas Danger
• No heat- during cold months
• No hot water- if it will be for more than 24 hours
• Lockout ($30.00 charge afterhours) 
• Emergency Beacon/ Amber Lights
• Ice walkways/roadways

    CALL 911 FOR FIRE, HEALTH, POLICE EMERGENCIES OR WELL-BEING CHECKS!

https://www.seniorhousingnet.com/advice-and-planning. 

For information website for Seniors